As long as you’re in compliance with the Terms of Service, and FAQ Guidelines during a paid reservation, the following protections apply:

3rd Party Cover through Paladin

3rd Party Cover protects against damages to another vehicle, where you as the renter where not the cause
24 hour Roadside assistance

Claims Through RentMyRides Claim Fund:

RentMyRide has an allocated fund for damage claims and works on the same principal as comprehensive insurance but with minor differences.

What is Covered:

  • All accidental damages or thefts of less than R150 000 in South Africa during a valid paid rental which are related to accidents and thefts greater than the deposit on file
  • 24 hour roadside assistance & 3rd Party cover through Paladin and Fanib assist on 0861 627 427 and quoting RentMyRide as the policy holder
  • Quotes obtained online through Fixico RentMyRide will select the cheapest quote
  • Claims have a fee that is linked to your deposit on file which is R3500, R5000 or R10 000 which is applied in full to the repairs (This means that if your deposit is R3500 and the damage is R15 000.00 as quoted, you will only pay R3500 per incident, which covers the full cost of repair up to R150 000.00)

Whats NOT Covered:

  • Wear and tear parts, like brakes, clutch, gear box, wipers, light bulbs, levers, seat tracks and buttons (Any item that is in constant use while driving)
  • Excess Mileage or other small claims like lost rentals are not covered, This is covered by the deposit on file provided there is no claim from our fund where the deposit is allocated to the repair costs
  • Mechanical failure and breakdown where not involved in an accident
  • Radios, scratches, Radio faces (Any Part of a radio) unless the cost to replace or repair is within the deposit ranges
  • Interior replacement of any kind for example damage to seats, dashboard that is unrelated to accidental damages or theft
  • Driving between the hours of 2am and 4am
  • Dirt road driving and 4x4 tours
  • Cross Border Travel and Incidents outside of our borders
  • Work Related activities for example: Taxify, Uber, Tours, transportation of goods
  • Acts of God - Like hail damage, floods, rockfalls, fire and lightning
  • Disability, hospitalization or death - Refer to the Road Accident Fund (RAF) for claims of this nature (General practice in South Africa)
  • Public liability is not covered

All issues should be reported to RentMyRide and the Car Owner as soon as it occurs and we will respond within our operating hours 9am-5pm

Tel - 021 461 0609
Email: help@rentmyride.co.za
24hour FANIB Roadside assistance: 0861 627 427
Chat: Use the icon on the bottom right of our website

DISCLAIMER: The RentMyRide Claim Fund or RentMyRide (Pty) Ltd does not portray itself as an insurer or FSB Registered in South Africa, we make use of a fund that is specifically allocated to valid damage claims within our terms of service and FAQ Guidelines which can be found here by searching for an applicable keyword, by signing up to our platform you agree to all our terms and policies.

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