In cases where only the owner’s car is involved, you are responsible for damage to the owner’s car that wasn’t reported as pre-existing damage at the beginning of the trip. Also, see ‘Fines and Fees‘.

When damage is reported, you will initially be charged R5000 at the beginning of the claims process, depending on the initial assessment of the damage and circumstances and R500 admin fee for RentMyRide to file the claim.

If there is another car involved, make sure to get the contact and insurance information from the other car and driver, and get a police report.

After we have received a report of the incident, and so long as the incident is eligible for coverage (e.g., occurred during the reservation, was reported within 24 hours of the end of the reservation, etc.), we will submit the claim to our third party claims processor who will contact you, the owner, and all relevant parties to process the claim. Specific resolution will depend on the facts of your case (which party is at fault, etc.), and our processor will guide you through the claims process.

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