Before the start of the reservation, you will need to make arrangements with the owner to get the key. You can message the owner through the RentMyRide messaging system, and after the owner has accepted your request, you will receive the owner’s contact information as well.

When you pick the car up, you should:

  1. Inspect the car with the owner to make sure you understand any special aspects of the car,

2) Record the fuel and mileage levels, and

3) Ensure that any pre-existing damage is documented (so that you are not held responsible for it). All this information should be written down and signed for on the Trip Checklist which the owner will bring with during the pick-up and drop off. Make sure to get a copy of the owner or make a photo with your phone.

4) Show the owner your Driver’s License, as this is a required step for the owner.

Please note: the owner may ask to take a photograph or make a copy of your driver’s license when checking the license. If you are uncomfortable with this, please attempt to find a compromise first (e.g. blocking out some of your personal information). If you refuse to allow a copy when asked, the owner has the right to refuse the reservation.

Renters can e-mail support@rentmyride.co.za with photos of any pre-existing damage at the start of their reservation to ensure they are not held responsible for pre-existing damage.

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