Properly hand-off your keys to a Renter

We recommend that you call the renter 24 hours before their trip starts to check-in and make sure there are no last minute issues.

Before the renter arrives:

  • Make sure all personal effects are out of the car.  Note that we do not cover any personal items left in the car.
  • Make sure your car is clean and has at least 1/2 tank of fuel.  We recommend that you fill the tank completely, so it is easy for you and the renter to tell that the fuel was replaced upon completion of their trip.

When the renter arrives to get the keys:

  • Check their Driver’s License to make sure the person picking up your car is the person that made the reservation on your car.
  • Do a complete walk-around of your car and agree on any existing damage inside or outside the car. There is a Trip checklist available to you from your Dashboard-> My Trips -> Click on the trip and see the button that says ‘Download Trip Checklist’
  • Note the odometer reading and agree on the starting kilometers.
  • Make sure you fill out everything on the Trip Checklist to make sure you are liable for insurance claims.

When the renter returns the keys:

  • Do another walk-around to ensure there is no new damage, check outside and inside your car.
  • Check the fuel level and odometer reading and agree on whether or not the fuel was replaced, as well as if any excess kilometer was incurred.
  • Make sure you fill out everything on the Trip Checklist to make sure you are liable for insurance claims.

To report any issues with the car/trip, be it fuel level, excess mileage, damage etc., we ask that you first contact the renter to discuss the situation and report the issues to us within 24hours after the trip ended. You should then email any additional charges that the renter incurred, along with any supporting documentation to support@rentmyride.co.za within 2 weeks after the trip ended.

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