FAQ

Charl Steyn avatar
125 articles in this collection
Written by Charl Steyn
General

I don’t get any rental requests, what can I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Is there a screening process for renters?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do you have a referral system?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Damage claim policy

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What does minimum insurance mean when I want to book a car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What is RentMyRide?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What is your emergency number?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do you offer national roadside assistance?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Prohibited uses of vehicles

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Privacy Policy

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Who is responsible for normal “wear and tear” of the vehicle?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Are aftermarket items or personal effects covered by the physical damage protection RentMyRide offers?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What are your office hours?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I review/rate the renter/owner?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Terms of Service

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Trust and Safety

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Which cars do you accept on your website?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does your insurance work?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How are rental days calculated?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What is required from me to list my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How can I contact/reach you?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Which cars get rented out most/is most popular on your website?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Fines and Fees

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What is your Refund Policy for cancellations?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How much can I earn with renting out my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can someone other then ‘the renter who booked the car’ drive in the car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago
For Owners

The renter doesn’t want to return my car, what do I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

My renter is late, what do I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I don’t get any rental requests, what can I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Detailed Explanation of Damage Claims + 3rd party Insurance Claims

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Clutch Policy

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does the trip checklist look?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What responsibilities do I have?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do you offer national roadside assistance?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Damage claim policy

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

In what condition should my car be in to be able to rent it out?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does RentMyRide work for Owners?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I set my car’s availability?

How do I block out my car for personal use dates?
Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Prohibited uses of vehicles

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Who is responsible for normal “wear and tear” of the vehicle?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I respond to a rental request?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I temporarily remove my car from the site?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Are aftermarket items or personal effects covered by the physical damage protection RentMyRide offers?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I report a late return?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I hand over my car to the renter?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Trust and Safety

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I review/rate the renter/owner?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How can I get more rentals?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How can I contact/reach you?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What should I do when a renter is in an accident?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Will my insurance be affected when a renter gets into an accident?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Which cars get rented out most/is most popular on your website?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Which cars do you accept on your website?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I have a lease car, can I list my car on your website

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How many km’s a day can a renter drive with my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How much can I earn with renting out my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Fines and Fees

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Are my earnings taxable?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Who will rent my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Is there a screening process for renters?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How safe is it to rent out my car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

When is a trip booked?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago
For Renters

Is there a screening process for renters?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does the trip checklist look?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How much fuel do I have to put in the car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

When is a trip booked?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Damage claim policy

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

When do I pay for my reservation?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How many km’s a day can I drive?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does pickup and drop-off work?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Am I responsible for buying fuel?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What does minimum insurance mean when I want to book a car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I remove my account from RentMyRide?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

The car had pre-existing damage when I arrived to pick it up. What do I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I returned the car, and the owner didn’t mention any problem, but now I’m being told that there was damage to the car. What should I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I got into an accident, what do I do?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do I need my own insurance?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I got into an accident, what charges am I responsible for?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I have a foreign driver’s license, can I rent a car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Am I eligible for renting from RentMyRide?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I book a car for my partner/child/friend?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I sign up and how long does it take to sign up?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What payment methods do you accept?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How does RentMyRide work for Renters?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do I need to pay a security deposit?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do I pay for the rental before or after I rent a car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What happens if I receive a ticket?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

I don’t know how to drive a manual transmission (stick shift) very well. Can I learn on an owner’s car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How do I extend my booking?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Do you offer national roadside assistance?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I smoke in the car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I drive out of the country or cross borders?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I rent more than one car at a time?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Who is responsible for normal “wear and tear” of the vehicle?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Prohibited uses of vehicles

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Are aftermarket items or personal effects covered by the physical damage protection RentMyRide offers?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Report damage for Renters

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can I review/rate the renter/owner?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What happens if I return the car too late?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

How can I contact/reach you?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Can someone other then ‘the renter who booked the car’ drive in the car?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

What is your Refund Policy for cancellations?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Fines & Fees

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago

Why do I have to pay an excess or fee amount to claim for damages?

Charl Steyn avatar
Written by Charl Steyn
Updated over a week ago